Terms & Conditions

By ordering Maddox Media products & services you agree to the following: 

Payment is made within 30 days of the invoice date for all charges and services provided, unless other arrangements are agreed to in writing. Accounts not paid within the terms are subject to a 6% monthly finance charge. 
Pricing is subject to change without notice.
Clients of Maddox Media are responsible for the following when the home is being filmed and/or photographed:
    • That the property is available to Maddox Media employees at the confirmed time of the appointment. If the employee has to wait 15 minutes or longer for a listing to be prepared bill charges at $15/half hour. 
    • The property is clean, uncluttered, and ready to be filmed/photographed. 
    • The photographer will not be at risk or injury, death or inconvenience while filming/photographing. 
    • The employee will photograph/film the property“as-is”,whatever the condition of the property when the employee arrives. Any staging is to be done prior to the employees arrival. 
    • The photographer will not risk injury to themselves or any other person or animal nor risk damage to any part of the property or contents.
    • The employee nor Maddox Media is not responsible for the weather conditions at the property at the time of the appointment. The photographs/filminh will be done using the existing conditions. 
    • If the client, agent or seller is not pleased with the resulting photographs or film of the property because of the condition of the property, contents or the property not being ready for photos, the property may be reshot, however, reshoot fees will apply
    • Maddox Media will provide the client with photos and/or video formatted for use on MLS within 24 hours of the completion of the shoot unless otherwise agreed upon. 
The files will be hosted for one year from the date posted unless otherwise requested. 
It is the policy of Maddox Media not to remove, retouch or in any way modify any structure or content of any property using editing software from photographs or video. This policy may be waived when applied to structures or contents that are not permanent(forexample: garbage cans, temporary signs, wall sockets, paint marks) and will be modified before the property is sold. This is to prevent the end-user from being deceived as to the actual condition of the property. Additional fees may apply to such post-production work.
Should photographs or video not meet our standards of quality in representing a property, we will reshoot the property at no charge. If the client, agent or seller request additional photos or services because of weather or seasonal changes, or request substitute or additional photographs or video be taken, additional fees may apply.
Each job will be considered closed and ready for invoicing 24 hours from the time the photos and/or video are delivered. Any changes or requests for additional services is to be communicated to Maddox Media within this time period.
All images and video taken by Maddox Media remain the property of Maddox Media. Maddox Media grants its clients the rights to use any photographs and video taken by Maddox Media for the client’s exclusive benefit. However, the photographs and/or video may not be sold or given to any other person, agent or seller without the written permission of Maddox Media. This policy excludes the reproduction of the tour only to cd, dvd or memory card to be given to the agent’s seller as a keepsake. Photos and video considered client’s exclusive use are limited to the property being sold or leased by the client. Common areas such as, but not limited to local parks, schools, shopping and Condominium building exteriors and ammenities are considered Stock Photography /Video owned by Maddox Media.
All music used in Maddox Media videos is licensed and a copy of the licensing agreement can be asked for at any time.
Security and Privacy
Maddox Media does not share or sell any client or contact information to anyone.
Maddox Media and their employees will not discuss or share details, physical or situational about the home photographed, the clients, the home owners nor inhabitants learned during the shoot with anyone other than the client.
Limits Of Liability 
Maddox Media photographs and video are a representation of the property, and we neither determine nor verify the accuracy of the property or contents with regards to colour accuracy, placement, scale, dimension or contents included in the permanent structure of the property.(Thisaccuracy can be difficult or impossible to determine because of differences in light sources, lack of knowledge of the property and contents etc.)
Under any circumstances, Maddox Media’s liability is limited to the amount paid for the tours, photographs and services by the client for that particular property.
Maddox Media, and any of its agents, employees or contractors are not responsible for delays or failures to provide service, or damages outside of our control(forexample: acts of God, floods, fire, road, railway or aircraft traffic conditions, weather conditions, acts of terrorism).
These terms and conditions may be revised from time to time. Please check this document frequently for changes.